Privacy Policy
Last updated: October 13, 2026
Ohana Car Wash (“Ohana,” “we,” “us”) operates the car wash at 401 Gateway Blvd., Monroe, OH 45050, the website ohanacarwash.com, and this offer site, go.ohanacarwash.com. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Information you give us. When you claim a free wash or other offer, we collect your name, email address and mobile phone number.
- Purchase and membership information. When you buy a membership or wash book, our checkout provider collects the details needed to complete the purchase, such as your plan, vehicle information if requested, and payment details. Payment card details are entered on the provider’s secure checkout page; this offer site does not collect or store card numbers.
- Visit and redemption information. When you redeem a voucher or use your membership, we record which wash you received and when.
- Website usage information. Like most websites, we and our partners automatically collect information such as your browser type, device, pages viewed and the ad or link that brought you here, using cookies, pixels and similar technologies.
How we use your information
- To send your free wash voucher and other offers you request.
- To create and manage your membership or wash book, process payments, and provide customer service.
- To send you text messages and emails about your voucher, your account, and Ohana offers, if you agreed to receive them.
- To measure and improve our advertising, website and services.
- To prevent fraud, including limiting free offers to one per customer and vehicle, and to comply with the law.
Text messages
If you give us your mobile number and agree to receive texts, Ohana Car Wash may send you recurring automated text messages about your voucher, your account and our offers. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive texts is not a condition of any purchase.
We do not sell, rent or share your mobile phone number or text-messaging opt-in consent with third parties for their own marketing purposes. Mobile information is shared only with the service providers that help us deliver our messages.
Who we share information with
We share information only as needed to run our business:
- Service providers that work on our behalf, including our customer and membership management platform (Nautilus), payment processors, text and email delivery providers, and our website host. They may use your information only to provide services to us.
- Advertising partners such as Meta (Facebook and Instagram). We use the Meta Pixel to understand which ads lead to sign-ups and purchases and to show relevant ads. Meta may collect information about your activity on this site under its own privacy policy.
- Legal and safety reasons, when required by law or to protect the rights, property or safety of Ohana, our customers or others.
- Business transfers, if Ohana is sold or merged, as part of that transaction.
We do not sell your personal information.
Your choices
- Texts: reply STOP to any message.
- Email: click “unsubscribe” in any marketing email.
- Membership: view, update or cancel your membership in the Ohana member portal, or call us.
- Ads and cookies: you can adjust ad preferences in your Facebook or Instagram settings and block or clear cookies in your browser.
- Access or deletion: contact us to ask what information we hold about you or to request that we delete it. We may keep some records where the law requires it or to complete a transaction.
How long we keep information
We keep your information for as long as you are a customer and for a reasonable time afterward to provide service, meet legal and accounting requirements, and prevent repeat use of one-time offers.
Security
We use reasonable safeguards to protect your information. No system is perfectly secure, so we cannot guarantee absolute security.
Children
Our offers are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows when it last changed.
Contact us
Ohana Car Wash
401 Gateway Blvd.
Monroe, OH 45050
(513) 360-7205